Terms and Conditions
A pre-order is an order for a product that is part of a pre-order campaign that is not currently available and will be made once the campaign for that product is completed.
A pre-order campaign normally lasts 2 to 4 weeks. Once completed, the time required for material arrival, artisan printing and order preparation can take 2 to 3 weeks.
If both stock and pre-order items are present in the order, the order will only be shipped once all items are physically available. The order will not be shipped until payment has arrived in our account. The order quantities are subject to final stock availability from the supplier.
You will be contacted if in any case there are problems regarding your order. Please keep in mind that it will not be possible to change your order once it has been placed.
Zeno Serigrafia assumes no responsibility if any external reason or cause interferes with production and shipping.
Zeno Serigrafia accepts no liability for misinterpretation of pre-order information. For other questions please check the FAQ section, contact by email, or on instagram.
End of Pre-order
With the aim of reducing the quantities in stock, at the end of the pre-order the necessary materials are ordered.This step usually takes up to 1 week.
✓ Start of the printing process
The printing process is done by hand. Each step, from the arrival of the material to the moment of shipment, is carried out locally in Lugano.
Each order is packed and shipped with Swiss Post.
You will be updated on the status of your order by checking your email inbox and the instagram page of zeno serigrafia