Terms & Conditions

GENERAL TERMS AND CONDITIONS

1. FIELD OF APPLICATION
The general terms and conditions govern the legal relationship between Zeno Serigrafia and its customers in relation to all contracts concluded between the parties. Any provisions of the purchaser that are contrary to these GTC are expressly excluded.

2. OFFER AND DELIVERY AREA
The offer is available on the homepage https://zeno.graf.red/ and is not binding. We reserve the right to change prices and product range as well as to make technical changes. The product offers are only valid as long as they are visible on the homepage and while stocks last. Product information, such as content tables, illustrations etc. are primarily for illustrative purposes and are not binding.
The seller limits deliveries to the territory of Switzerland. Delivery is made directly to the delivery address and contact person specified by the customer.

3. CONCLUSION OF THE CONTRACT
At https://zeno.graf.red/ the purchaser submits a legally binding offer for the conclusion of a contract by sending his order and simultaneously accepting these general terms and conditions. The conclusion of the contract takes place when the purchaser receives an order confirmation from Zeno Serigrafia by e-mail. Confirmed orders can no longer be cancelled or modified by the customer.

If you wish to place orders in our online shop, we need the following data for the processing of the contract:

– First and last name
– Billing address (and delivery address if different)
– Details within the payment (depending on the selected payment method)

4. PAYMENT
The customer has at his disposal the payment options indicated in the order process.

Delivery is always free port, i.e. at the purchaser’s expense, unless expressly agreed otherwise. The payment is considered made only when Zeno Serigrafia can dispose of the amount.

5. DELIVERY
The risk is transferred to the buyer with the shipment of the goods. Information on availability and delivery times are not binding unless confirmed in writing by the seller. Delivery is made as quickly as possible via Swiss Post.

6. WARRANTY AND DEFECTS

The buyer must report obvious defects within 5 days after receipt of delivery by e-mail to: zeno@graf.red. Hidden defects must be reported immediately, but at the latest within 5 days of discovery by e-mail. If the purchaser does not make the report in time, his warranty rights expire.

In the event of a warranty claim, the seller decides whether to reduce the purchase price, replace the goods or refund the purchase price. Excluded from the warranty are damages for which the buyer is solely responsible, e.g. due to improper use, incorrect storage or external influences for which the seller is not responsible. Products ordered by the customer in error will neither be taken back nor refunded.
Furthermore, defects already made known by Zeno Serigrafia on each product which are not taken into account by the customer cannot be calculated as defects.

7. COMMUNICATION OF DATA TO THIRD PARTIES

In principle we do not pass on your personal data to third parties.

8. COPYRIGHT

All copyrights, rights of use and other rights to the content presented on the website are – unless otherwise indicated – the exclusive property of Zeno Serigrafia. The contents are released only for interactive use by natural persons. Diversified use and storage for public or commercial purposes, whether in electronic or non-electronic form, requires the express consent of Zeno Serigrafia. In addition, the explicit naming of the source “Zeno Serigrafia” is required for republication. Downloading or printing of content for private use is permitted. However, neither copyright notices nor other legally protected designations may be removed. Any proprietary rights of third parties, which would be limited by the scope of use granted herein, are reserved. Zeno Serigrafia cannot guarantee that the use of content made available by third parties on this website is legally permitted. Therefore, the consent of third parties must be obtained prior to its use.

9. COOKIES

Cookies help in many ways to make your visit to our website easier, more enjoyable and meaningful. Cookies are information files that your web browser automatically stores on your computer’s hard drive when you visit our website. We use cookies, for example, to provide you with a multi-page shopping cart function and to temporarily store your data when you fill out a form on the website, so that you do not have to repeat your data when you call up another subpage. Most Internet browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer or a message is always displayed when you receive a new cookie.

10. RIGHT OF ACCESS, RECTIFICATION, ERASURE AND RESTRICTION OF PROCESSING

You have the right to request information about the personal data we store about you. In addition, you have the right to have incorrect data corrected and the right to have your personal data deleted, provided that this does not conflict with any legal obligation to retain the data or with any authorisation to process it.

You can contact us for the above purposes at zeno@graf.red. In order to process your requests, we may, at our discretion, require proof of your identity

11. DATA SECURITY

We use appropriate technical and organisational security measures to protect your personal data stored with us against manipulation, partial or total loss and against unauthorised access by third parties. Our security measures are continuously improved in line with technological developments.

You should always treat your access data confidentially and close the browser window when you have finished communicating with us, especially if you use your computer together with others.

12. AMENDMENTS AND ADDITIONS

Zeno Serigrafia expressly reserves the right to adapt these general terms and conditions at any time to the circumstances and to apply them immediately.

13. RIGHT TO COMPLAIN TO A DATA PROTECTION SUPERVISORY AUTHORITY

You have the right to lodge a complaint with a data protection supervisory authority at any time.

14. APPLICABLE LAW / PLACE OF JURISDICTION

In the event of disputes, only Swiss law shall apply. The place of jurisdiction is Lugano (Switzerland).

15. CONTACT

e-mail: zeno@graf.red